/ Existing Customers

Raise a support ticket

If we have installed or repaired something for you and it needs looking at, this is the quickest way to get it in front of us.

You do not need an account, a reference or a job number — your name and the email address we already hold for you are enough for us to match the ticket to your work.

Existing customers only

This form is for work we've already done for you.

If we haven't worked for you yet there is nothing for it to attach to, and you would be waiting on a reply to a ticket that never should have existed. Please don't use it for a new enquiry, however small.

Haven't used us before? Send a new enquiry instead

Full name *

Email *

Phone *

Issue

Details *

The detail you put in here is the difference between us arriving with the right part and us arriving to find out what the right part is.

Worth including

Which room, floor or piece of kit it affects.
Whether it is everything or just one device.
When it started, and what changed just before.
Whether it is constant or comes and goes.
What you have already tried.
What time of day it is worst.

By submitting you agree to be contacted about this ticket. We never share your details.

You'll get a confirmation email shortly.

Tickets are worked Monday to Friday, 09:00 to 18:00 — anything sent outside those hours is picked up the next working morning. If it genuinely cannot wait, an out-of-hours callout is the route that reaches us tonight.

/ What happens next

Where your ticket goes, and how long it takes

No mystery to it, and nothing you have to chase. Here is the whole process from the moment you press the button.

It becomes a ticket, not an email

The form goes to our support desk, which raises a ticket against your name and email automatically. It does not depend on someone happening to read an inbox at the right moment, so it will not sit unnoticed while we are up a ladder on another job.

You get a confirmation email

Shortly after you send it. That email is your evidence it arrived — you do not need to ring us to check. If it has not turned up after a few minutes, look in your spam folder before you resend, so we do not end up with two tickets for one fault.

We come back to you in working hours

Monday to Friday, 09:00 to 18:00, on whichever of the phone number or email you would rather we used. Anything sent in the evening or at the weekend is picked up the next working morning.

One thing worth knowing: raising a ticket is not the same as booking a visit. Plenty of faults turn out to be something we can talk you through on the phone in ten minutes, which costs you nothing and gets you working again the same day. Where a visit genuinely is needed, we will say so, tell you what it involves and agree it with you before anyone sets off.